Returns & Complaints

I want to return my lamp — what do I do?

You have 14 days from receiving your order to return it, no reason needed.

1. Email us at hello@umbray.store (or use the withdrawal form) — just say you'd like to withdraw and include your order number.
2. Send the lamp back to Józefa Sowińskiego 25/250, 01-105 Warszawa within 14 days of telling us. Please pack it the way it arrived — disassembled, the way it ships.
3. You cover the cost of returning the lamp.
4. We refund you (including the original shipping cost, but not the return shipping) within 14 days of receiving your notice — using the same payment method you used to pay.

Full terms are in our Terms & Conditions, §6.

My lamp arrived damaged, or something's wrong with it

This isn't a no-reason return — it's a complaint about a defect (statutory warranty), and you have 2 years from delivery to raise it.

1. Email us at hello@umbray.store describing the issue, with a photo if you can.
2. We'll respond within 14 days and offer a repair, replacement, price reduction, or — if the issue is significant — a refund.

Full terms are in our Terms & Conditions, §7.

Can I return a lamp in a custom configuration?

Yes — every configuration currently available in the lamp builder (number of legs, leg and shade color) can be returned under the standard 14-day withdrawal terms described above.